Scott “Scooter” Kohler

Professional Summary

Certified IT professional with experience in computer systems, technical support, mobile device management, and network troubleshooting. Proven ability to support large-scale hardware deployments and software configurations within educational environments, with hands-on expertise in iOS ecosystems, Jamf Pro, and modern web fundamentals including HTML5 and Bootstrap.

Certifications

• CompTIA A+ (Exp. 01/2029)
• CompTIA Network+ (Exp. 01/2029)
• CompTIA CIOS (Exp. 01/2029)
• Jamf Pro Certified Associate
• Google Technical Support Fundamentals

Professional Experience

• Provide Tier II technical support for computers, mobile devices, and network-connected systems across multiple school campuses.
• Manage and maintain large-scale deployments of iOS devices, Apple TVs, SMARTBoards, printers, and classroom technology.
• Administer and support mobile device management (MDM) using Jamf Pro to configure, secure, and monitor Apple devices.
• Troubleshoot network, hardware, and software issues to minimize downtime and maintain instructional continuity.
• Support and maintain specialized educational systems, including Zone Integration Server (ZIS), SIF agents, library databases, and child nutrition software.
• Coordinate maintenance schedules and prioritize support requests to ensure consistent system uptime.
• Promoted from Technician I to Technician II within one month based on performance and technical proficiency.

• Provided escalated, expert-level support for complex iOS hardware and software issues in a high-volume technical support environment.
• Created and maintained detailed troubleshooting documentation to improve resolution efficiency and support knowledge sharing across teams.
• Delivered consistent, customer-focused technical solutions while meeting performance and quality standards.

Education

Associate in Applied Science (A.A.S.) — Computer and Information Technology
New Mexico State University | Las Cruces, NM

Skills